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  </channel><item rdf:about="https://www.theatlantic.com/ideas/archive/2025/06/customer-service-sludge/683340/?src=longreads">
    <title>That Dropped Call With Customer Service? It Was on Purpose. - The Atlantic</title>
    <dc:date>2025-08-03T13:34:35+00:00</dc:date>
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    <dc:creator>peter</dc:creator><dc:subject>customerservice</dc:subject>
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    <title>All in one: Owning the experience is key to Apple's customer satisfaction | Macworld</title>
    <dc:date>2014-06-24T18:50:38+00:00</dc:date>
    <link>http://www.macworld.com/article/2364310/all-in-one-owning-the-experience-is-key-to-apples-customer-satisfaction.html</link>
    <dc:creator>peter</dc:creator><description><![CDATA[Moneyquote: "If you regularly listen to Apple’s quarterly conference call, Tim Cook’s repeated use of the term “customer sat” for “customer satisfaction” is probably a well-worn square on your bingo card. Apple’s customer satisfaction numbers are the envy of the technology world—and probably several other worlds—and Cook is rightly proud of that fact. Turns out owning your customer experience pays off. Who knew?"

Its both funny and sad that so many neckbeards don't get this.]]></description>
<dc:subject>apple customerservice</dc:subject>
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    <title>Apple's iPhone destroys Samsung in South Korean customer satisfaction rankings</title>
    <dc:date>2014-05-11T07:26:51+00:00</dc:date>
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    <title>Please Press 1 | Customer Service Call Centre Menus FREE Directory</title>
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    <link>http://www.pleasepress1.com/</link>
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    <title>Know When to Be a Squeaky Wheel</title>
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    <title>Use These Customer Service Shortcuts to Stop Wasting Time Waiting for Help</title>
    <dc:date>2012-04-08T22:52:02+00:00</dc:date>
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    <title>Companies who Spam Their Best Customers — Shawn Blanc</title>
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    <dc:creator>peter</dc:creator><description><![CDATA[Ugh.]]></description>
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<item rdf:about="http://penny-arcade.com/resources/just-wow1.html">
    <title>Penny Arcade - Just Wow!</title>
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    <dc:creator>peter</dc:creator><description><![CDATA[Un-fucking-real. ]]></description>
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    <title>Propose Your Own Solution to Customer Service to Get What You Want</title>
    <dc:date>2011-11-29T07:26:13+00:00</dc:date>
    <link>http://lifehacker.com/5862975/propose-your-own-solution-to-customer-service-to-get-what-you-want</link>
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    <title>How to Return Nearly Anything Without a Receipt</title>
    <dc:date>2011-10-26T23:13:16+00:00</dc:date>
    <link>http://lifehacker.com/5853626/how-to-return-nearly-anything-without-a-receipt</link>
    <dc:creator>peter</dc:creator><description><![CDATA[I've used the holidays tactic a few times.]]></description>
<dc:subject>customerservice</dc:subject>
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    <title>[untitled]</title>
    <dc:date>2011-09-19T18:09:41+00:00</dc:date>
    <link>http://blog.netflix.com/2011/09/explanation-and-some-reflections.html</link>
    <dc:creator>peter</dc:creator><dc:subject>netflix customerservice</dc:subject>
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<item rdf:about="http://www.fastcustomer.com/">
    <title>FastCustomer</title>
    <dc:date>2011-08-28T00:28:12+00:00</dc:date>
    <link>http://www.fastcustomer.com/</link>
    <dc:creator>peter</dc:creator><dc:subject>customerservice</dc:subject>
<dc:source>https://pinboard.in/</dc:source>
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<item rdf:about="http://shankman.com/the-best-customer-service-story-ever-told-starring-mortons-steakhouse/">
    <title>The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse</title>
    <dc:date>2011-08-21T03:35:31+00:00</dc:date>
    <link>http://shankman.com/the-best-customer-service-story-ever-told-starring-mortons-steakhouse/</link>
    <dc:creator>peter</dc:creator><dc:subject>customerservice</dc:subject>
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<item rdf:about="http://lifehacker.com/5829209/complain-app-is-a-consumer-advocacy-app-that-makes-sure-your-complaints-are-heard">
    <title>Complain App Is a Consumer Advocacy App That Makes Sure Your Complaints Are Heard</title>
    <dc:date>2011-08-16T02:59:57+00:00</dc:date>
    <link>http://lifehacker.com/5829209/complain-app-is-a-consumer-advocacy-app-that-makes-sure-your-complaints-are-heard</link>
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<item rdf:about="http://lifehacker.com/5826508/how-should-i-file-a-complaint-against-a-large-company">
    <title>How Should I File an Effective Complaint Against a Large Company?</title>
    <dc:date>2011-08-02T04:46:03+00:00</dc:date>
    <link>http://lifehacker.com/5826508/how-should-i-file-a-complaint-against-a-large-company</link>
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<item rdf:about="http://cf.drafthouse.com/she_texted_we_kicked_her_out2.html">
    <title>She texted. We kicked her out. : Blog : Austin : Alamo Drafthouse Cinema</title>
    <dc:date>2011-06-08T21:32:48+00:00</dc:date>
    <link>http://cf.drafthouse.com/she_texted_we_kicked_her_out2.html</link>
    <dc:creator>peter</dc:creator><description><![CDATA[Moneyquote: "Ma'am, you may be free to text in all the other theaters in the Magnited States of America, but here at our "little crappy ass theater," you are not. Why you may ask? Well, we actually do give a f*$k."]]></description>
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<item rdf:about="http://forums.redflagdeals.com/how-get-contact-bigwigs-any-company-733393/">
    <title>How to get in contact with bigwigs at any company - RedFlagDeals.com Forums</title>
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    <link>http://forums.redflagdeals.com/how-get-contact-bigwigs-any-company-733393/</link>
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<dc:source>https://pinboard.in/</dc:source>
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<item rdf:about="http://lifehacker.com/5805406/a-step+by+step-guide-to-getting-better-customer-service">
    <title>A Step-By-Step Guide to Getting Better Customer Service - Lifehacker</title>
    <dc:date>2011-06-05T00:38:23+00:00</dc:date>
    <link>http://lifehacker.com/5805406/a-step+by+step-guide-to-getting-better-customer-service</link>
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<dc:source>https://pinboard.in/</dc:source>
<dc:identifier>https://pinboard.in/u:peter/b:530bfbf13d56/</dc:identifier>
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	<rdf:li rdf:resource="https://pinboard.in/u:peter/t:advice"/>
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<item rdf:about="http://kottke.org/11/03/customer-service-on-twitter">
    <title>Customer service on Twitter</title>
    <dc:date>2011-03-05T11:52:03+00:00</dc:date>
    <link>http://kottke.org/11/03/customer-service-on-twitter</link>
    <dc:creator>peter</dc:creator><dc:subject>twitter customerservice</dc:subject>
<dc:identifier>https://pinboard.in/u:peter/b:6f9a21e3dd27/</dc:identifier>
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<item rdf:about="http://lifehacker.com/#!5765795/how-to-complain-to-get-what-you-want-without-being-a-huge-asshole">
    <title>How to Complain to Get What You Want (Without Being a Huge Asshole)</title>
    <dc:date>2011-02-24T18:25:28+00:00</dc:date>
    <link>http://lifehacker.com/#!5765795/how-to-complain-to-get-what-you-want-without-being-a-huge-asshole</link>
    <dc:creator>peter</dc:creator><description><![CDATA[One tip that isn't mentioned that is disgusting effective is when talking to someone in person or over the phone, constantly call them by their name.]]></description>
<dc:subject>customerservice psychology</dc:subject>
<dc:identifier>https://pinboard.in/u:peter/b:b42cfe9ee692/</dc:identifier>
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<item rdf:about="http://www.inc.com/magazine/20110201/how-to-turn-disaster-into-gold.html">
    <title>How to Turn Disaster Into Gold</title>
    <dc:date>2011-01-27T23:32:53+00:00</dc:date>
    <link>http://www.inc.com/magazine/20110201/how-to-turn-disaster-into-gold.html</link>
    <dc:creator>peter</dc:creator><dc:subject>communication customerservice</dc:subject>
<dc:identifier>https://pinboard.in/u:peter/b:2156f6f53d31/</dc:identifier>
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<item rdf:about="http://www.startribune.com/entertainment/movies/85280202.html">
    <title>The customer is always right? Not at the St. Croix Falls cinema | StarTribune.com</title>
    <dc:date>2010-03-04T00:52:43+00:00</dc:date>
    <link>http://www.startribune.com/entertainment/movies/85280202.html</link>
    <dc:creator>peter</dc:creator><dc:subject>customerservice entrepreneur</dc:subject>
<dc:source>https://apple.com/iphone/</dc:source>
<dc:identifier>https://pinboard.in/u:peter/b:6a9669c1d47f/</dc:identifier>
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	<rdf:li rdf:resource="https://pinboard.in/u:peter/t:entrepreneur"/>
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