https://pinboard.in/u:kcarruthers/public/ recent bookmarks from kcarruthers 2011-03-21T21:41:59+00:00 http://experiencinginformation.wordpress.com/2010/05/10/customer-journey-mapping-resources-on-the-web/ kcarruthers scrmsummit https://pinboard.in/u:kcarruthers/b:0ca5af9e4486/ 2011-03-21T12:23:48+00:00 http://www.telegraph.co.uk/culture/tvandradio/8391414/Victor-Meldrew-vs-National-Rail-Enquiries.html kcarruthers scrmsummit https://pinboard.in/u:kcarruthers/b:4a5f03ecca69/