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    <title>How to Turn Disaster Into Gold</title>
    <dc:date>2011-05-30T14:56:16+00:00</dc:date>
    <link>http://www.inc.com/magazine/20110201/how-to-turn-disaster-into-gold.html</link>
    <dc:creator>jpcody</dc:creator><description><![CDATA[We're very careful about how we explain downtime and other glitches. We don't beat around the bush. We don't try to hedge. We don't pass the blame to a vendor or another party. When our customers are affected, it's on us.]]></description>
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