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    <title>The Web Is a Customer Service Medium (Ftrain.com)</title>
    <dc:date>2011-01-06T12:18:43+00:00</dc:date>
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    <dc:creator>infovore</dc:creator><description><![CDATA["That is the point that I am trying to make. The web is not, despite the desires of so many, a publishing medium. The web is a customer service medium. “Intense moderation” in a customer service medium is what “editing” was for publishing." Paul Ford is great.]]></description>
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