https://pinboard.in/u:earth2marsh/public/ recent bookmarks from earth2marsh 2025-07-17T03:38:31+00:00 https://timharford.com/2025/05/the-value-of-institutional-memory/ earth2marshThe tea break was rudely interrupted by a policeman in a state of some excitement. He had been passing the normally tranquil waterway when he could not help but notice a large whirlpool. By the time the crew returned to the scene, the canal had gone. “We didn’t know there was a plug,” protested one workman. And, in fairness, the canal was two centuries old, and so was the plug. Whatever records there may have been had been destroyed in the Blitz. The moral of the story: institutional memory is valuable, and if an organisation starts forgetting important matters (such as the existence of the plug) bad things happen. Expertise drains away alarmingly fast if not refreshed by activity.]]> memory culture organizational learning https://pinboard.in/ https://pinboard.in/u:earth2marsh/b:5003c19e03a3/ 2024-12-24T08:30:14+00:00 https://landley.net/history/mirror/institutional_memory.html earth2marshInstitutional memory comes in two forms: people and documentation. People remember how things work and why. Sometimes they write it down and store that information somewhere. Institutional amnesia works similarly. The people leave and the documents disappear, rot, or just become forgotten (as it were). I worked for several decades at a large petrochemical company. In the early 1980s, we designed and built a plant that refines some hydrocarbon type stuff into other hydrocarbon type stuff. Over the next thirty years, institutional memory of this plant faded to a dim recollection. Oh, it still operates, and still makes money for the firm. Day to day maintenance is performed, and the skilled local crew is familiar with the controls, valves, safety systems, and other such.]]> memory docs management history company documentation https://pinboard.in/ https://pinboard.in/u:earth2marsh/b:132b33d1864e/ 2024-06-26T15:34:09+00:00 https://thereader.mitpress.mit.edu/how-actors-remember-their-lines/ earth2marshActors face the demanding task of learning their lines with great precision, but they rarely do so by rote repetition. They did not, they said, sit down with a script and recite their lines until they knew them by heart. Repeating items over and over, called maintenance rehearsal, is not the most effective strategy for remembering. Instead, actors engage in elaborative rehearsal, focusing their attention on the meaning of the material and associating it with information they already know. Actors study the script, trying to understand their character and seeing how their lines relate to that character. 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