Pinboard (csrollyson)
https://pinboard.in/u:csrollyson/public/
recent bookmarks from csrollysonGetting started for new members | Slack2019-11-05T20:51:04+00:00
https://slack.com/help/articles/218080037-getting-started-for-new-members
csrollysonslack onboard guide collaboration team sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:af767ab98cf3/Behold: The sass master behind Wendy's Twitter2017-06-15T15:57:13+00:00
https://www.google.com/amp/mashable.com/2017/01/05/sassy-wendys-social-media-manager.amp
csrollysonsocial media fastfood example interaction Q1 2017 sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:a79a53dbe7ae/Behavioral principles for delivering effective feedback | Deloitte University Press2017-05-16T18:34:00+00:00
https://dupress.deloitte.com/dup-us-en/focus/behavioral-economics/principles-for-delivering-effective-feedback.html?id=us:2pm:3em:ftnceo:awa:comm:nonem:3656:en:monsters:custom:custom:43438992
csrollysonemployee engagement Experience hr human resources report behavior economics reference drivetotrust sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:d9eb75fab394/Everlane Responds To Lower Global Cashmere Costs By Charging Less For Sweaters2017-05-13T23:58:53+00:00
https://www.fastcompany.com/3063840/everlane-responds-to-lower-global-cashmere-costs-by-charging-less-for-sweate
csrollysonQ1 2016 FC50innov fashion social mass customization sochap disruptionhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:0c55c2448028/The Truth about Employee Satisfaction Surveys (and Why They Don’t Work)2017-05-07T22:29:45+00:00
https://www.linkedin.com/groups/1787589/1787589-6266302758639411203?midToken=AQH5NuCGaYNzgg&trk=eml-b2_anet_digest_of_digests-hero-12-view%7Ediscussion&trkEmail=eml-b2_anet_digest_of_digests-hero-12-view%7Ediscussion-null-2z1i5%7Ej2f0pg3z%7E1w-null-communities%7Egroup%7Ediscussion&lipi=urn%3Ali%3Apage%3Aemail_b2_anet_digest_of_digests%3Bs6F3%2FIpTT6myUDww6eWEoQ%3D%3D
csrollysonemployee engagement experience csrblogcomment q2 2017 survey pointofview discussion HR human resources culture enterprise sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:6e8e7cbf1c40/The Truth about Employee Satisfaction Surveys (and Why They Don’t Work) | Aventr2017-05-07T22:16:07+00:00
https://www.aventr.com/blog/truth-about-employee-satisfaction-surveys
csrollysonemployee engagement survey analysis debunk motivation 2016 q4 sochap drivetotrust vendor applicationhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:0ed0cf69e707/Message to United Airlines CEO Oscar Muñoz | Customer Experience Matters®2017-04-25T22:17:10+00:00
https://experiencematters.blog/2017/04/12/message-to-united-airlines-ceo-oscar-munoz/
csrollysoncustomer experience pointofview airline 2017 q2 advice sochap drivetotrust bullsihttps://pinboard.in/https://pinboard.in/u:csrollyson/b:575d806bb312/10 Signs of a Company That Really Cares About Customers | Provide Support2017-04-12T22:27:28+00:00
http://www.providesupport.com/blog/10-signs-of-a-company-that-really-cares-about-customers/
csrollysoncustomer experience service list bullsi organization empathy loyalty employee cco sochap drivetotrusthttps://pinboard.in/https://pinboard.in/u:csrollyson/b:a165c9fa87fa/How to Retain Customers: 46 Strategies to Grow Retention - NGDATA2017-04-12T22:02:36+00:00
https://www.ngdata.com/how-to-improve-customer-retention/
csrollysoncustomer experience retention list bullsi howto advice sochap drivetotrust cco employee engagement csrblogcommenthttps://pinboard.in/https://pinboard.in/u:csrollyson/b:3c4208f2205e/The 10 Commandments of Customer Experience2017-04-12T21:01:53+00:00
http://www.futurelab.net/blog/2017/04/10-commandments-customer-experience
csrollysoncustomer experience employee bullsi drivetotrust list advice organization management enterprise humor policy empowerment engagement sochap cco cdo executive csrblogcommenthttps://pinboard.in/https://pinboard.in/u:csrollyson/b:8091e989c8ce/Customer Satisfaction: 15 Ways to Improve Customer Satisfaction2017-04-12T20:47:01+00:00
http://supplychainbeyond.com/15-quick-tips-to-boost-customer-satisfaction/
csrollysoncustomer experience drivetotrust employee satisfactiokn cco sochap list howto empathy listening organization workflow relationship software supply chainhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:c9454b7f9a87/Empathy Engine | Booz2017-04-02T21:56:33+00:00
http://strategyand.pwc.com/media/uploads/The_Empathy_Engine.pdf
csrollysoncustomer experience empathy model analysis research survey 2007 service example booz management vision transformation sochap drivetotrusthttps://pinboard.in/https://pinboard.in/u:csrollyson/b:604b648bbb83/On Customer Empathy | QQSolutions2017-04-02T21:48:55+00:00
http://www.qqsolutions.com/customer-empathy/
csrollysonempathy customer sochap active listening insurance example product success music gaming microsoft agency drivetotrusthttps://pinboard.in/https://pinboard.in/u:csrollyson/b:71455a1f89e6/Customer Journey Mapping With Annette Franz | MindTouch2017-04-02T21:38:49+00:00
https://mindtouch.com/resources/episode-1-podcast-customer-influencer-journey-mapping-annette-franz
csrollysoncustomer experience map journey interview example roi value proposition cco sochap drivetotrust tool methodology podcast sales service marketinghttps://pinboard.in/https://pinboard.in/u:csrollyson/b:76412a2d0452/Unhappy At Work? Swipe Right To Tell The Boss | Fast Company2017-03-18T00:29:10+00:00
https://www.fastcompany.com/3046843/unhappy-at-work-swipe-right-to-tell-the-boss
csrollysonemployee experience engagement q4 2015 application reference comparison sochap vendor human resources capitalhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:4471a21d1674/Your Brand Needs a Customer Experience Transformation Before A Digital Transformation - Augie Ray2017-01-25T22:19:30+00:00
http://blogs.gartner.com/augie-ray/2016/11/13/your-brands-needs-a-customer-experience-transformation-before-a-digital-transformation/
csrollysoncustomer digital experience strategy social business sochap transformation pointofview q4 2016 example amazonhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:41846e8c2fd5/Eight Ways to Build Customer Empathy - Heart of the Customer2016-10-26T01:18:13+00:00
http://www.heartofthecustomer.com/eight-ways-build-customer-empathy/
csrollysoncustomer experience howto empathy list employee sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:d73af30a7000/Americans Still More Confident in Small vs. Big Business | Gallup2016-10-22T06:12:29+00:00
http://www.gallup.com/poll/183989/americans-confident-small-big-business.aspx
csrollysonbrand enterprise corporate smb small business trust 2015 Statistics usa culture 2csrollyson sochap cco 2sbshttps://pinboard.in/https://pinboard.in/u:csrollyson/b:8842db761c7b/Afraid to speak up: In the era of trigger warnings, a tenured professor stays silent - The Washington Post2016-10-06T22:31:52+00:00
https://www.washingtonpost.com/news/grade-point/wp/2016/10/04/afraid-to-speak-up-in-the-era-of-trigger-warnings-a-tenured-professor-stays-silent/?postshare=8591475690689666&tid=ss_tw
csrollysonself censorship q4 2016 pointofview chicago university political correct professor entrepreneur colleague fear social example popular 2csrollyson 2ghcj 2sbs trust sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:9ef9a8259198/I Found a Therapy Chat Room and Started Talking with Strangers2016-10-05T01:25:49+00:00
https://bullshit.ist/i-found-a-therapy-chat-room-and-started-talking-with-strangers-53a9a0b0a521#.tqm9opph5
csrollysonexperiential social media forum example Q4 2016 experience australia chat sochap 2csra 2csrollyson 2snrhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:3c495eaeca84/Keepin It Simple Consulting | Home2016-09-13T21:05:05+00:00
http://www.keepinitsimpleconsulting.com/
csrollysonemployee engagement organization development vendor management consulting firm website cco sochap traininghttps://pinboard.in/https://pinboard.in/u:csrollyson/b:367ee6576d5f/SoulCycle Wants You To Join Its Tribe | Fast Company | Business + Innovation2016-09-01T02:52:56+00:00
https://www.fastcompany.com/3062190/soulcycle-wants-you-to-join-its-tribe
csrollysonfitness community celebrity music tribe startup retail customer experience realestate site selection executive development cco 2cdo 2csra 2snr sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:d825560bb8d9/Amazon plans to open a Chicago bookstore in Lakeview - Chicago Tribune2016-08-30T20:09:27+00:00
http://www.chicagotribune.com/business/ct-amazon-bookstore-southport-0826-biz-20160825-story.html
csrollysonbook retail ecommerce 2016 q3 news lakeview chicago customer experience store digital omni channel 2csrollyson 2cdo cco sochap 2snrhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:120417d12542/Real-time employee sentiment dashboard | Sigmend2016-08-26T21:10:42+00:00
http://www.sigmend.com/
csrollysonemployee engagement startup software management empathy Algorithm sentiment sochap ccohttps://pinboard.in/https://pinboard.in/u:csrollyson/b:983322ebe895/Want to Improve Customer Experience? Start With Human-Centered Design - Rêve Consulting2016-08-25T20:52:09+00:00
http://reveconsulting.com/want-improve-customer-experience-start-human-centered-design/
csrollysoncustomer experience design method q3 2016 cocreate ethnography research csrblogcomment sochap cco 2cdo 2csra 2snr human centeredhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:8846b8f24541/“Robots Can Restore Our Humanity” – John Hagel2016-08-24T19:08:13+00:00
http://www.marketingjournal.org/robots-can-restore-our-humanity-john-hagel/
csrollysonrobot human disruption q3 2016 pointofview institution higher education transformation creativity work society industrial knowledge economy sochap cco cdo 2csrollysonhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:0e407d0a1451/Shut Up and Listen, Will Ya? | Inc.com2016-08-17T20:46:04+00:00
http://www.inc.com/howard-tullman/shut-up-and-listen-will-ya.html
csrollysonmarketing social media csrblogcomment q3 2016 pointofview listen prediction software tool 2csra 2cdo cco sochap 16ccchttps://pinboard.in/https://pinboard.in/u:csrollyson/b:41ff6c227b3b/Candidates are missing the biggest challenge to jobs2016-07-31T19:12:28+00:00
http://www.geekwire.com/2016/trump-clinton-jobs-automation/
csrollysonAutomation robot ai artificial intelligence labor work sochap clinton trump president election q3 2016 2ghcj UBI economy 2csra 2execguide 2bloghttps://pinboard.in/https://pinboard.in/u:csrollyson/b:48ea97f19824/One Leg Too Few - Wikipedia, the free encyclopedia2016-07-29T03:48:49+00:00
https://en.m.wikipedia.org/wiki/One_Leg_Too_Few
csrollysonhistory drama uk petercook dudleymoore audition hr recruiting employee experience engagement sochap cco cdo 2csrahttps://pinboard.in/https://pinboard.in/u:csrollyson/b:6231045349a3/$1 Billion for Dollar Shave Club: Why Every Company Should Worry - NYTimes.com2016-07-27T22:08:01+00:00
http://mobile.nytimes.com/2016/07/27/business/dealbook/1-billion-for-dollar-shave-club-why-every-company-should-worry.html?smid=tw-nytimesbusiness&smtyp=cur&_r=1&referer=https://t.co/8uYe4hXPjv
csrollysondisruption subscription q3 2016 personal care acquisition exit virtual consumer brand youtube aws amazon cloud logistics distribution 2csra 2snr sochap 2execguidehttps://pinboard.in/https://pinboard.in/u:csrollyson/b:60ed1f043322/'NaturePlay' film reveals Scandinavia's amazing nature-based education system : TreeHugger2016-07-21T05:46:20+00:00
http://www.treehugger.com/culture/natureplay-film-reveals-scandinavias-amazing-nature-based-education-system.html
csrollysoneducation children nordic scandinavia example contrast risk rule trust forest danger sense common nature exceptional usa europe society empathy sochap 2ghcj cco 2csrollysonhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:267593913904/Customer Experience & Design | Digital McKinsey | McKinsey & Company2016-07-18T22:20:40+00:00
http://www.mckinsey.com/business-functions/digital-mckinsey/how-we-help-clients/customer-experience-and-design
csrollysoncustomer experience design mckinsey organization professional services feature risk offer 2csra cco sochap Ethnographyhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:9866989f7bba/User Experience and Customer Experience what’s the Difference? | Interaction Design Foundation2016-07-18T22:03:57+00:00
https://www.interaction-design.org/literature/article/user-experience-and-customer-experience-what-s-the-difference
csrollysoncustomer experience design user comparison example website ecommerce omni channel definition cco sochap 2cdo 2csrahttps://pinboard.in/https://pinboard.in/u:csrollyson/b:09c69c9588c8/IBM Watson Analytics for Social Media - United States2016-07-07T00:18:00+00:00
https://www.ibm.com/marketplace/cloud/social-media-data-analysis/us/en-us
csrollysonsocial media data analytics tool watson ibm software website #bigdata cdo cco sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:afea1bc40ef2/What Behavioral Economics Is Not - ideas422016-07-06T20:11:09+00:00
http://www.ideas42.org/blog/behavioral-economics/
csrollysonbehavior economics pointofview intention action gap analysis psychology definition obama example government politics debunk control social design human 2ghcj cco sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:dba08dedbfe6/How Far Will You Go to Be Loved? | Inc.com2016-06-24T20:06:47+00:00
http://www.inc.com/howard-tullman/how-far-will-you-go-to-be-loved.html
csrollysonexceptional startup entrepreneur truth trust relationship pointofview q2 2016 investor employee customer 2csra sochap ccohttps://pinboard.in/https://pinboard.in/u:csrollyson/b:40285dcde171/Ensuring customer retention: Infancy, adolescence, and maturity | Monica Adractas | Pulse | LinkedIn2016-06-10T23:57:41+00:00
https://www.linkedin.com/pulse/ensuring-customer-retention-infancy-adolescence-monica-adractas?trkInfo=VSRPsearchId%3A49941411465601288328%2CVSRPtargetId%3A6936652743835412685%2CVSRPcmpt%3Aprimary&trk=vsrp_influencer_content_res_name
csrollysoncustomer success retention experience csrblogcomment q2 2016 software example process adoption model sochap cco 2cdo 2csra 2sbs 2snrhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:9d5cfef86837/14 Ways to Help You Look Primal | Mark's Daily Apple2016-06-09T02:36:56+00:00
http://www.marksdailyapple.com/14-ways-to-help-you-look-primal/?awt_l=4yzFM&awt_m=Itv7hTcoVhWvYa#axzz4B2qZqET9
csrollysonprimal howto eye vision Q2 2016 smartphone computer screen contact nature 2csrollyson sochap ccohttps://pinboard.in/https://pinboard.in/u:csrollyson/b:eb666e3c59d4/How To Create A Successful YouTube Channel [Infographic] | Social Media Today2016-06-06T20:18:03+00:00
http://www.socialmediatoday.com/social-business/how-create-successful-youtube-channel-infographic
csrollysonsocial media marketing example q2 2016 lesson learned debunk cco sochap content video howtohttps://pinboard.in/https://pinboard.in/u:csrollyson/b:f8cd4ce5884b/Customer churn and Retention2016-06-06T19:34:14+00:00
https://www.linkedin.com/pulse/customer-churn-retention-sandeep-raut
csrollysonchurn csrblogcomment q2 2016 customer telecom digital transformation cco cdo sochap 2csra social media data analytics prevention model experiencehttps://pinboard.in/https://pinboard.in/u:csrollyson/b:e10d36556edc/This free iOS app makes it dead simple to unsubscribe from email blasts | CIO2016-06-06T18:16:01+00:00
http://www.cio.com/article/3074953/mobile-apps/easily-do-email-ios-app-unsubscribe-mail-blasts.html?token=%2523tk.CIONLE_nlt_cio_insider_2016-05-28&idg_eid=ed0e9be46ce7b8888e3f16c4a6d12a17#tk.CIO_nlt_cio_insider_2016-05-28
csrollysonemail management unsubscribe application iphone ios q2 2016 automatic content marketing 2sbs 2snr sochap cmo 2csra trusthttps://pinboard.in/https://pinboard.in/u:csrollyson/b:d59b32e9cea1/Values Based Marketing, and why there's no such thing as "CSR" | Jonathan Hoffman | LinkedIn2016-06-02T20:37:21+00:00
https://www.linkedin.com/pulse/values-based-marketing-why-theres-thing-csr-jonathan-hoffman?trk=prof-post
csrollysonadvertising experiential social behavior csrblogcomment q1 2015 responsibility mission media marketing brand 2sbs sochap cco 2snr 2csra Ethnographyhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:aa46917220f4/Vista Equity Partners Acquires Marketo2016-06-01T22:52:19+00:00
http://www.cmswire.com/marketing-automation/vista-equity-partners-acquires-marketo/?mkt_tok=eyJpIjoiWVdZMk1UY3pZakV3TmpZNSIsInQiOiJEWnlvbVNSeVJVZXZoaERPQWZmdkVzbk5kNFJBd1JtU25FZXRZWTFqa1wvcXN2NkN6MWlmRDlWb2VQWnMxZWYzK3E2c2F6VXdZXC9rakN0UnhSXC9Iajl5TnRwdmRNUFlIcHkzQjh1WUFvdEZRaz0ifQ%253D%253D
csrollysonmarketing automation saas software acquisition Q2 2016 news rollup maturity cmo 2cdo 2csra cco sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:3dfc48cb20ab/Experiential Ownership: Luxury’s New Challenge? - Luxury Society - Analysis2016-05-31T21:27:04+00:00
http://luxurysociety.com/articles/2015/11/experiential-ownership-luxurys-new-challenge
csrollysonpointofview q4 2015 luxury social media experiential product customer experience travel apparel outcome sochap cco 2cdohttps://pinboard.in/https://pinboard.in/u:csrollyson/b:25304cbe6296/now publishers - Fifty Shades of Manipulation2016-05-29T00:15:57+00:00
http://www.nowpublishers.com/article/Details/JMB-0014
csrollysonbehavior economics manipulation reference thought leadership 2016 pointofview analysis government advertising marketing exceptional autonomy democracy definition sochap cmo cco 2csrahttps://pinboard.in/https://pinboard.in/u:csrollyson/b:383a7bc3532f/The Real Reason College Tuition Costs So Much - The New York Times2016-05-28T22:40:05+00:00
http://www.nytimes.com/2015/04/05/opinion/sunday/the-real-reason-college-tuition-costs-so-much.html?_r=0
csrollysonhigher education private government subsidy history cost career training usa professor salary comparison Q2 2016 Statistics college university 2csra 2csrollyson sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:6ce3b559b3e1/Describing Personas — Medium2016-05-25T20:16:39+00:00
https://medium.com/@indiyoung/describing-personas-af992e3fc527#.7xnjdo7o0
csrollysoncsrblogcomment design experiential social media marketing persona journey research analysis howto user empathy cx experience sochap 2csra cco 2cdohttps://pinboard.in/https://pinboard.in/u:csrollyson/b:d1ecb7b98055/Merchandise Mart: The Epicenter of Chicago Tech | Chicago Inno2016-05-25T17:57:32+00:00
http://chicagoinno.streetwise.co/2016/05/23/how-the-merchandise-mart-became-the-epicenter-of-chicago-tech/
csrollysonchicago hightech realestate q2 2016 startup entrepreneur incubator accelerator history economy 2csra 2cdo sochap 2sbs 2snrhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:73a819652b95/Influencers vs. Celebrities: The Critical Differences | Simply Measured2016-05-19T20:16:20+00:00
http://simplymeasured.com/blog/influencers-vs-celebrities-the-critical-differences/?mkt_tok=eyJpIjoiTUdZeE1EYzJPVFkyTXpnNSIsInQiOiJHTWQ0MWdDOHBZWmJ3aXNraHZId2IrQjZZYVlDbEJlVEp1VUMyVUc1OEZSdER2Nyt4QTF4NG02VlNybFJJUjNlamdJOXV4Zm93Rk1rM2tzT1gyT1pVTHlnUHBGSlMrTkxmYWcyTjZtQkZiYz0ifQ%253D%253D#sm.000vbbqws13kzfdntlb1y19t6fn8w
csrollysoncsrblogcomment social media influencer celebrity q2 2016 marketing brand insight business customer experience cmo cdo cco 2csra sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:a339e6384923/T-Mobile Brings Its "Feisty" and "Hardcore" Brand to Social Media Customer Service | Dan Gingiss | LinkedIn2016-05-12T21:48:18+00:00
https://www.linkedin.com/pulse/t-mobile-brings-its-feisty-hardcore-brand-social-media-dan-gingiss
csrollysoncustomer experience service csrblogcomment q2 2016 telecom podcast social media CEO Tmobile disruption cco 2csra sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:5193d910149c/When Authenticity Doesn’t Translate | INSEAD Knowledge2016-05-12T15:58:41+00:00
http://knowledge.insead.edu/career/when-authenticity-doesnt-translate-4672
csrollysontrust authenticity survey engineer work colleague altruism human behavior social politics clinton sanders Q2 2016 sochap 2csra 2csrollyson valuehttps://pinboard.in/https://pinboard.in/u:csrollyson/b:fe2a595c4cae/A New Growth Theory — Work Futures2016-05-10T18:36:07+00:00
https://workfutures.io/one-theory-to-rule-them-all-c942486e4b30#.ylp1qchxr
csrollysoneconomics network industrial knowledge economy csrblogcomment q2 2016 pointofview transaction cost platform firm customer partner reflection vision 2snr 2csra 2sbs sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:75eb34c1de14/Empathy Is Marketer's Greatest Tool For Success | Marketing Insider Group2016-05-09T23:19:42+00:00
https://marketinginsidergroup.com/content-marketing/empathy-marketers-greatest-tool-success/?et_bloom_popup=true
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http://www.nytimes.com/2016/05/04/opinion/trump-and-the-lords-work.html?smid=fb-nytimes&smtyp=cur&_r=0
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https://hbr.org/2015/10/why-more-mas-is-a-sign-that-scale-is-no-longer-an-advantage
csrollysoncraft economy knowledge disruption industrial pointofview 2015 Q4 merger acquisition enterprise corporate consolidation 3D print vendor entrepreneur cco sochap 2csra 2snr 2execguide 2egw2https://pinboard.in/https://pinboard.in/u:csrollyson/b:aa7e6ed2a004/5 things you need to know about Facebook’s chat bots and the future of service | MyCustomer2016-04-15T04:30:11+00:00
http://www.mycustomer.com/service/channels/5-things-you-need-to-know-about-facebooks-chat-bots-and-the-future-of-service
csrollysonchat bot q2 2016 facebook retail customer service experience analysis prediction AI artificial intelligence human snafu role example travel language salesforce cco sochap 2csrahttps://pinboard.in/https://pinboard.in/u:csrollyson/b:9d73cf21d09f/The Power of Truth Telling At Work2016-04-11T15:34:20+00:00
http://www.skipprichard.com/the-power-of-truth-telling-at-work/
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http://bigthink.com/in-their-own-words/the-difference-between-linear-and-exponential-thinking
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http://www.customercaremc.com/documents/CCMC-NPS-Is-Like-Global-WarmingWP0915.pdf
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http://www.customers.com/forum/has-twitter-forgotten-its-customers/
csrollysonanalysis pointofview twitter q2 2016 customer user experience social action news value proposition stock comparison facebook executive share dilution CEO outcome exceptional 2execguide sochap cco 2cdohttps://pinboard.in/https://pinboard.in/u:csrollyson/b:98a70daacc25/Review Strategies and the Customer Experience | Sandhill2016-04-05T17:30:24+00:00
http://sandhill.com/article/review-strategies-and-the-customer-experience/
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http://www.cio.com/article/3050920/analytics/starbucks-cto-brews-personalized-experiences.html?token=%2523tk.CIONLE_nlt_cio_insider_2016-04-05&idg_eid=ed0e9be46ce7b8888e3f16c4a6d12a17#tk.CIO_nlt_cio_insider_2016-04-05
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http://www.reuters.com/article/ut-needle-idUSnBw026003a+100+BSW20150602
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http://techcrunch.com/2012/07/02/needle-series-a/
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http://www.businesswire.com/news/home/20150602006003/en/Needle-Humanizes-Customer-Experience-Addition-Shopping-Cart
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http://work911.com/articles/manlead.htm
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http://www.tiara.org/blog/wp-content/uploads/2014/03/Marwick_Ethnographic-and-Qualitative-Research-on-Twitter_2013.pdf
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http://johnpostill.com/2015/01/16/13-six-ways-of-researching-new-social-worlds/
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https://www.linkedin.com/pulse/motivation-bottle-john-mcdermott
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http://www.gallup.com/businessjournal/189692/b2bs-disconnect-customer-strategies-outcomes.aspx
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