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recent bookmarks from csrollysonDark Journey (film) - Wikipedia2023-12-21T05:01:14+00:00
https://en.wikipedia.org/wiki/Dark_Journey_(film)
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https://doga.no/en/activities/design-and-architecture-in-norway/design-in-norway/service-design/service-design-in-norway/
csrollysonnorway service design reference network associationhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:4b5c2b2fd5ef/Quby: The journey of Customer Service Management (case study)2023-02-15T00:57:11+00:00
https://www.servicenow.com/content/dam/servicenow-assets/public/nl-nl/images/company-events/nowforum/2018/quby-the-journey-of-customer-service-management-now-summit-2018-amsterdam.pdf
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https://blockclubchicago.org/2023/01/03/howard-brown-health-workers-go-on-strike-as-lgbtq-organization-lays-off-64-workers/?mc_cid=341272c32b&mc_eid=a8b2f6130d
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https://www.linkedin.com/today/author/csrollyson
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https://www.servicedesignjobs.com/salary-report/
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https://en.m.wikipedia.org/wiki/Service_%C3%A0_la_russe
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https://mcusercontent.com/8a4bf5d1617f86a90e5a909f0/files/22cbe23f-23ba-40e4-829e-cb0b77a5f3f4/4sH.Where_Have_All_the_Patients_Gone_Latimer_Johnson.MCC.9_21_2020.pdf
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https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/the-next-generation-operating-model-for-the-digital-world
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https://primetsr.com/insights/think-apis-are-not-for-your-business-think-again-4-misconceptions-holding-cios-back-from-api-benefits/
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https://infopros.com/software-documentation-and-training-case-study/
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https://blog.natero.com/first-90-days-in-customer-success
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https://medium.com/@brooke.land
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https://www.clientsuccess.com/blog/5-best-practices-to-build-a-customer-success-journey-map/
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https://www.superoffice.com/blog/customer-complaints-good-for-business/
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https://www.tandemseven.com/blog/setting-the-stage-with-service-design/
csrollyson Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX]]>service design consulting front back stage blueprint journey customer experience map digital application coordination theater example disney airline strategy complexity howto privacy tablet flight attendant csr19https://pinboard.in/https://pinboard.in/u:csrollyson/b:1f436448c82a/What the (bleep) is Service Design, anyway?2019-06-06T03:50:40+00:00
https://www.tandemseven.com/blog/what-is-service-design/
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https://www.nngroup.com/articles/ux-mapping-cheat-sheet/
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https://www.theberylinstitute.org/page/ONTHEROAD0811/On-the-Road---Inova-Fair-Oaks-Hospital.htm
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https://issuu.com/touchpoint_journal/docs/touchpoint_vol.8_no.1_issuu_preview
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https://www.business2community.com/customer-experience/suck-less-one-touchpoint-at-a-time-0201730
csrollysoncustomer experience touchpoint service design airline example interaction csr19https://pinboard.in/https://pinboard.in/u:csrollyson/b:6a5158326dd4/The Design Firm Is (Walking) Dead - Core772019-03-22T02:17:12+00:00
https://www.core77.com/posts/39867/The-Design-Firm-Is-Walking-Dead
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https://www.nngroup.com/articles/personas-jobs-be-done/
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https://www.npr.org/sections/goatsandsoda/2017/09/06/548624782/the-counselor-whos-walked-many-miles-in-a-refugees-shoes
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https://realtimeboard.com/blog/customer-journey/
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https://www.oreilly.com/library/view/this-is-service/9781492039587/ch01.html#self_ethnographic_approaches_online_ethno
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https://www.rotary.org/en/rotary-helps-alleviate-refugee-crisis
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https://www.solutionsiq.com/resource/blog-post/what-is-an-empathy-map/
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https://www.mightybytes.com/blog/customer-journey-map-template-download/
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https://dentistry.uic.edu/patients/student-dentistry
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https://read.qxmd.com/keyword/159355/2
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http://www.servicedesigntools.org/tools/8
csrollysoncustomer journey map example service design reference tool europehttps://pinboard.in/https://pinboard.in/u:csrollyson/b:009bb6939f7e/How to create a customer journey map | MyCustomer2019-02-19T00:19:11+00:00
https://www.mycustomer.com/experience/engagement/how-to-create-a-customer-journey-map
csrollysoncustomer journey map howto service design blueprint stakeholder q3 2018 value proposition collaboration research ethnography social media interviewhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:6ba36dd6846e/How to Create an Effective Customer Journey Map [Examples + Template]2019-02-14T04:02:23+00:00
https://blog.hubspot.com/service/customer-journey-map
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https://www.infoq.com/articles/customer-journey-mapping
csrollysonservice design customer experience journey map persona value proposition example process transformation omnichannel csr19https://pinboard.in/https://pinboard.in/u:csrollyson/b:b6967022718c/What is Social Media Research? Complete guide to social research tools2019-02-09T22:51:08+00:00
https://www.pulsarplatform.com/what-is-social-media-research-top-tools-and-techniques/
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http://www.chicagotribune.com/news/ct-met-john-marshall-law-school-uic-20180719-story.html
csrollysonmerger law school chicago Q3 2018 university illinois public servicehttps://pinboard.in/https://pinboard.in/u:csrollyson/b:6460729a15d2/Opinion | John McCain Battles Donald Trump With His Dying Breaths - The New York Times2018-05-07T03:54:50+00:00
https://www.nytimes.com/2018/05/05/opinion/sunday/john-mccain-trump.html?smid=fb-nytimes&smtyp=cur
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https://www.linkedin.com/pulse/nonprofit-touchpoints-four-tips-creating-champions-david-chatham/
csrollysonnonprofit service design journey touchpoint bullsi social media donor fundraising csrblogcommenthttps://pinboard.in/https://pinboard.in/u:csrollyson/b:8377807ba617/The digital hippies want to integrate life and work – but not in a good way | Opinion | The Guardian2017-12-06T22:35:29+00:00
https://amp.theguardian.com/commentisfree/2017/dec/03/digital-hippies-integrate-life-and-work-wework-data-firms
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http://gardeneers.org/about-us/
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https://medium.com/@MrAlanCooper/the-endless-battle-575f4282ffe5
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https://blog.linkedin.com/2017/april/10/updates-to-our-terms-of-service?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base%3BPJ6DWD%2FyQg2nCIpO3iiQVQ%3D%3D
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https://www.theguardian.com/world/2017/may/12/lax-private-terminal-rich-people-celebrities
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http://www.providesupport.com/blog/10-signs-of-a-company-that-really-cares-about-customers/#comment-1319838
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http://www.providesupport.com/blog/10-signs-of-a-company-that-really-cares-about-customers/
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http://www.telegraph.co.uk/connect/better-business/what-it-takes-to-be-a-chief-customer-officer/
csrollysoncco customer experience executive career insurance healthcare payer medical global international human automation artificial intelligence service collaboration enterprisehttps://pinboard.in/https://pinboard.in/u:csrollyson/b:2ab0f03da75b/The King Customer Paradox: The More Empowered, The More We Lose Control2017-04-11T18:55:12+00:00
https://www.forbes.com/sites/robertwolcott/2017/04/10/the-king-customer-paradox-the-more-empowered-the-more-we-lose-control/#1629d6076d78
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https://blog.practicalservicedesign.com/dear-practical-service-design-community-its-time-to-take-this-party-to-the-next-level-2f1a92041635?mc_cid=1eef093d68
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http://strategyand.pwc.com/media/uploads/The_Empathy_Engine.pdf
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https://mindtouch.com/resources/episode-1-podcast-customer-influencer-journey-mapping-annette-franz
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https://www.oreilly.com/ideas/the-great-question-of-the-21st-century-whose-black-box-do-you-trust
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http://diginomica.com/2016/10/18/mapping-the-customer-journey-at-heathrow-its-about-emotion-not-process/
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http://www.adweek.com/socialtimes/nic-barnes-mark-one-guest-post-3-ways-to-target-millennial-gen-z-customers-on-snapchat/641119
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https://www.wordfence.com/blog/2016/06/wordfence-forensics-officially-launches/
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http://indiyoung.com/the-squabble-over-personas/#more-4019
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https://www.linkedin.com/pulse/t-mobile-brings-its-feisty-hardcore-brand-social-media-dan-gingiss
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http://www.mycustomer.com/
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http://www.mycustomer.com/service/channels/5-things-you-need-to-know-about-facebooks-chat-bots-and-the-future-of-service
csrollysonchat bot q2 2016 facebook retail customer service experience analysis prediction AI artificial intelligence human snafu role example travel language salesforce cco sochap 2csrahttps://pinboard.in/https://pinboard.in/u:csrollyson/b:9d73cf21d09f/How The Net Promoter Score (NPS) Is Like Global Warming [PDF]2016-04-07T17:39:07+00:00
http://www.customercaremc.com/documents/CCMC-NPS-Is-Like-Global-WarmingWP0915.pdf
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https://www.youtube.com/watch?v=_U2MZGNaCkA
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http://sandhill.com/article/review-strategies-and-the-customer-experience/
csrollysoncustomer experience review howto analysis vendor thought leadership q2 2016 ugc product service trust call center fake sochap 2execguide 2eglii 2sbs 2snr cmo cco marketing advicehttps://pinboard.in/https://pinboard.in/u:csrollyson/b:6f8f9a1c16ca/Starbucks' CTO brews personalized experiences | CIO2016-04-05T16:50:45+00:00
http://www.cio.com/article/3050920/analytics/starbucks-cto-brews-personalized-experiences.html?token=%2523tk.CIONLE_nlt_cio_insider_2016-04-05&idg_eid=ed0e9be46ce7b8888e3f16c4a6d12a17#tk.CIO_nlt_cio_insider_2016-04-05
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