Pinboard (csrollyson)
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recent bookmarks from csrollysonMapping the Customer Experience Journey in the Internet AgeWinTheCustomer!2014-10-17T23:12:40+00:00
http://winthecustomer.com/mapping-customer-experience-journey-internet-age/#comment-11462
csrollysoncustomer experience csrblogcomment omni channel journey map digital social media store ecommerce mobile relationship sochaphttps://pinboard.in/https://pinboard.in/u:csrollyson/b:6345fae47a8c/the hidden reasons why you might not like yourself2013-12-24T15:42:13+00:00
http://justinemusk.com/2013/12/21/why-dont-you-people-like-yourself-more-because-where-the-mind-goes-the-body-will-follow/
csrollysongender culture female women pointofview comparison role trust competency csrblogcomment social channelhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:f1dbdc1be82e/Multi-channel to Omni-channel Retail Analytics: A Big Data Use Case | Business Analytics 3.02013-05-24T07:18:14+00:00
http://practicalanalytics.wordpress.com/2012/01/19/omni-channel-retail-analytics-a-big-data-use-case/
csrollysonecommerce omni multi channel retail basspro example history mobile big data cdo digital Statistics foundation social media business csrblogcommenthttps://pinboard.in/https://pinboard.in/u:csrollyson/b:52351b628786/Denial Only Has One Result2013-05-07T19:44:40+00:00
http://www.relationship-economy.com/2013/05/denial-only-has-one-result/
csrollysonsocial business transformation channel csrblogcomment philosophy Sociology anthropology pointofview professional enterprise adaptation adoption cdo digital exceptionalhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:fc6e94470349/A Rant: In praise of The Unremarkable2013-04-01T20:45:56+00:00
http://www.businessesgrow.com/2013/03/31/a-rant-in-praise-of-the-unremarkable/
csrollysonpointofview work philosophy entitlement sacrifice culture entertainment social channel csrblogcomment facebook career job father family history Pittsburghhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:6ed0aa1a5c3b/Turn Customer Care into "Social Care" to Break Away from the Competition - Gadi Benmark and Dan Singer - Harvard Business Review2012-12-27T06:32:22+00:00
http://blogs.hbr.org/cs/2012/12/turn_customer_care_into_social.html
csrollysoncustomer service social business mckinsey marketing approach csrblogcomment twitter facebook channel 2sbshttps://pinboard.in/https://pinboard.in/u:csrollyson/b:cb014acf17eb/Business Should Focus on Sociality, Not Social "Media" - Umair Haque - Harvard Business Review2012-12-27T06:04:28+00:00
http://blogs.hbr.org/haque/2012/12/business_should_focus_on_sociality.html
csrollysonsocial channel economy product brand vision enterprise pointofview csrblogcomment Industrial Knowledge valueprop Disruption Responsibility Media Startup Adoptionhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:67906f29baa8/MENGonline: MENG Blend: Why Marketers Are Still Struggling with Social Media (and What To Do about It)2012-09-11T21:54:22+00:00
http://www.mengonline.com/community/newsroom/meng_blend/blog/2012/09/11/why-marketers-are-still-struggling-with-social-media-and-what-to-do-about-it-by-randall-beard
csrollysoncsrblogcomment cmo marketing social media business network results example research channelhttps://pinboard.in/https://pinboard.in/u:csrollyson/b:b1e1ee066314/