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    <title>Mapping the Customer Experience Journey in the Internet AgeWinTheCustomer!</title>
    <dc:date>2014-10-17T23:12:40+00:00</dc:date>
    <link>http://winthecustomer.com/mapping-customer-experience-journey-internet-age/#comment-11462</link>
    <dc:creator>csrollyson</dc:creator><description><![CDATA[[commented]How the #customer #journey map is showing its age & what to do about it #kudos @flavmartins]]></description>
<dc:subject>customer experience csrblogcomment omni channel journey map digital social media store ecommerce mobile relationship sochap</dc:subject>
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    <title>the hidden reasons why you might not like yourself</title>
    <dc:date>2013-12-24T15:42:13+00:00</dc:date>
    <link>http://justinemusk.com/2013/12/21/why-dont-you-people-like-yourself-more-because-where-the-mind-goes-the-body-will-follow/</link>
    <dc:creator>csrollyson</dc:creator><description><![CDATA[[commented]Poignant riff on femininity, how industrial society cultures denigrate women by not trusting their competence]]></description>
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    <title>Multi-channel to Omni-channel Retail Analytics: A Big Data Use Case | Business Analytics 3.0</title>
    <dc:date>2013-05-24T07:18:14+00:00</dc:date>
    <link>http://practicalanalytics.wordpress.com/2012/01/19/omni-channel-retail-analytics-a-big-data-use-case/</link>
    <dc:creator>csrollyson</dc:creator><description><![CDATA[Excellent overview of omnichannel commerce, history & retailer examples + good references #kudos]]></description>
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    <title>Denial Only Has One Result</title>
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    <dc:creator>csrollyson</dc:creator><description><![CDATA[Added to must-read post on choosing active or passive adaptation during high market and culture volatility #fb]]></description>
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    <title>A Rant: In praise of The Unremarkable</title>
    <dc:date>2013-04-01T20:45:56+00:00</dc:date>
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    <dc:creator>csrollyson</dc:creator><description><![CDATA[Comment on Mark's rant on the marketing of unrealistic career/life expectations]]></description>
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    <dc:date>2012-12-27T06:32:22+00:00</dc:date>
    <link>http://blogs.hbr.org/cs/2012/12/turn_customer_care_into_social.html</link>
    <dc:creator>csrollyson</dc:creator><description><![CDATA[Commented on McKinsey analysis & service offer to power "customer service" with #SocialBusiness]]></description>
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    <title>Business Should Focus on Sociality, Not Social &quot;Media&quot; - Umair Haque - Harvard Business Review</title>
    <dc:date>2012-12-27T06:04:28+00:00</dc:date>
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    <dc:creator>csrollyson</dc:creator><description><![CDATA[Comment on polemic that brand-focused social media will fade in favor of user-focused outcomes, powered by meaningful social dialog]]></description>
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    <title>MENGonline: MENG Blend: Why Marketers Are Still Struggling with Social Media (and What To Do about It)</title>
    <dc:date>2012-09-11T21:54:22+00:00</dc:date>
    <link>http://www.mengonline.com/community/newsroom/meng_blend/blog/2012/09/11/why-marketers-are-still-struggling-with-social-media-and-what-to-do-about-it-by-randall-beard</link>
    <dc:creator>csrollyson</dc:creator><description><![CDATA[Comment on: Why CMOs are still struggling with social media; good examples & references]]></description>
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