Pinboard (bradbarrish)

Better and cheaper | Seth's Blog

bradbarrish — 2020-10-21T18:11:15+00:00

Better and cheaper https://ift.tt/3jfgyAG cx, customerservice, blogs

www.icmi.com

bradbarrish — 2020-09-15T05:13:04+00:00

How to Develop an Effective Contact Center Quality Strategy https://ift.tt/3bZVNqF articles, cx, customerservice

To Get More Replies, Say Less | Greg Kogan

bradbarrish — 2020-07-26T16:13:13+00:00

To Get More Replies, Say Less https://ift.tt/3huFWSw cx, customerservice, advice, email

Botsify - FAQ Bot

bradbarrish — 2020-05-19T20:46:50+00:00

Botsify is a platform where you can create your own automated chatbots online. We will help you increase sales & reduce customer support cost.

Early Release - Coronavirus Disease Outbreak in Call Center, South Korea - Volume 26, Number 8—August 2020 - Emerging Infectious Diseases journal - CDC

bradbarrish — 2020-04-24T21:26:45+00:00

Using the Delta Airlines App and Apple Business Chat in a Snowpocalypse - TidBITS

bradbarrish — 2020-01-19T06:21:03+00:00

Infographic: We expect a personalized experience - CX Advantage

bradbarrish — 2019-10-07T22:24:56+00:00

50 Stats That Prove The Value Of Customer Experience

bradbarrish — 2019-09-27T00:02:17+00:00

How Contact Centers can Meet Evolving Customer Expectations

bradbarrish — 2019-09-14T22:45:40+00:00

Simplr: 24/7 US-Based Customer Service Outsourcing

bradbarrish — 2019-09-12T19:24:22+00:00

Interactive step-by-step guides and troubleshooting | Stonly

bradbarrish — 2019-07-19T21:27:52+00:00

Forum Materials · Forrester

bradbarrish — 2019-06-27T16:10:24+00:00

Make Use of CSAT

bradbarrish — 2019-06-11T23:07:38+00:00

Will personalization ever truly fly? | AdAge

bradbarrish — 2019-05-29T22:36:55+00:00

Infographic: The AI Powered Customer Service Organization

bradbarrish — 2019-05-29T17:54:12+00:00

Our infographic explores how AI-powered customer service automation plays out. We've outlined a few of the different routes an incoming service can take.

Tier 1 Customer Service Tickets Are Costing You

bradbarrish — 2019-05-29T17:53:08+00:00

Customer service queries should fall across these three buckets: automated resolutions, AI + human tag-team, and human-owned queries.

Full Help

bradbarrish — 2019-05-12T04:57:58+00:00

Postal Address Insanity: Why I Switched from Spotify to Apple Music - TidBITS

bradbarrish — 2019-05-12T04:33:53+00:00

Free Messaging Apps Chat Widget by Callbell

bradbarrish — 2019-05-08T21:16:07+00:00

Connect with your customers using WhatsApp, Facebook Messenger, Instagram DIrect and Telegram installing a simple chat widget on your website

How I manage customer feedback for my bootstrapped SaaS

bradbarrish — 2019-05-08T05:06:53+00:00

Google Search & Assistant to offer 'how-to' instructions - 9to5Google

bradbarrish — 2019-05-08T05:02:08+00:00

Best Response To Customer Feedback? Hint: It's Not "Sorry"

bradbarrish — 2019-05-06T20:07:22+00:00

What is the best customer service management tool? | Product Hunt

bradbarrish — 2019-05-04T21:29:03+00:00

Happy Tools – Tools for teams with work to do

bradbarrish — 2019-05-04T21:27:31+00:00

Audible launches the first Alexa-powered customer support line - The Verge

bradbarrish — 2019-04-26T23:23:40+00:00

Why Anxious Customers Prefer Human Customer Service

bradbarrish — 2019-04-25T16:24:34+00:00

Self-service tech is a bad idea in stressful situations.

Customer Data & Analytics: Navigating Today's Technology Landscape

bradbarrish — 2019-04-24T19:21:54+00:00

Apple earns first place in laptop customer support ranking with 91/100 score, 6 minute avg. call time

bradbarrish — 2019-04-24T17:32:13+00:00

https://9to5mac.com/2019/04/24/apple-customer-support-ranking/

Phonestat | Make every call count

bradbarrish — 2019-04-15T20:13:36+00:00

Track staff performance, capture meaningful feedback and deliver quality customer experiences. Free 30 day trial.

Why service is the lifetime value of your product - Customer Thermometer

bradbarrish — 2019-04-06T21:20:47+00:00

How businesses can gain faster market traction, and make more of a difference to customers by focusing on service and lifetime value

Next-gen Customer Service Software Building Customer Friendships

bradbarrish — 2019-02-08T15:14:41+00:00

Stop Trying to Delight Your Customers

bradbarrish — 2019-01-24T15:26:45+00:00

Home | Airim | Personalized Self-Service for your Customers

bradbarrish — 2019-01-23T01:43:22+00:00

Airim makes it easy for your users to figure out your product on their own, by providing quick assistance anywhere within your website or web app

Analyzing contact center calls—Part 1: Use Amazon Transcribe and Amazon Comprehend to analyze customer sentiment

bradbarrish — 2018-12-18T22:21:19+00:00

Analyzing contact center calls—Part 1: Use Amazon Transcribe and Amazon Comprehend to analyze customer sentiment https://aws.amazon.com/blogs/machine-learning/analyzing-contact-center-calls-part-1-use-amazon-transcribe-and-amazon-comprehend-to-analyze-customer-sentiment/

Argue with your customers - Rockstar Coders

bradbarrish — 2018-10-15T15:04:51+00:00

Data for Better Customer Service

bradbarrish — 2018-10-11T19:17:06+00:00

Add a description about your page or projects. Should be around 135 to 160 characters.

Freshworks raises $100 million, at $1.5 billion valuation, from Sequoia, Accel, and CapitalG as it plans for IPO | VentureBeat

bradbarrish — 2018-08-13T20:33:10+00:00

The World’s #1 Messaging & Bots Platform for Brands | LivePerson

bradbarrish — 2018-07-26T04:54:26+00:00

SageTalk - Welcome

bradbarrish — 2018-05-18T20:51:11+00:00

RingCentral Wants To Take On Twilio, But Is It Apples With Apples?

bradbarrish — 2018-05-10T23:49:03+00:00

Future of the Call Center

bradbarrish — 2018-05-10T23:02:10+00:00

Measure customer satisfaction: CSAT, CES and NPS

bradbarrish — 2018-02-01T22:03:55+00:00

www.scmp.com

bradbarrish — 2018-01-15T04:53:05+00:00

Buglife | The awesomest way to report bugs & collect feedback.

bradbarrish — 2017-12-22T05:22:58+00:00

A New Way to Tell Your Airline You Hate It - Bloomberg

bradbarrish — 2017-08-10T21:48:44+00:00

Four ways to improve customer service

bradbarrish — 2017-06-29T15:56:45+00:00

Customer support podcasts

bradbarrish — 2017-05-31T16:55:52+00:00

A list of 11 great customer support, customer success, and customer experience podcasts I put together.

The Effortless Experience™

bradbarrish — 2017-04-18T23:07:46+00:00

Instead of struggling to delight customers, companies should create low-effort service experiences. Helping customers solve their problems quickly and easily is the most successful way to build customer loyalty.

Get better customer service by choosing your words wisely

bradbarrish — 2016-12-12T23:47:51+00:00

The next time you make a complaint to your cellphone or cable company, don't get personal.

Measure Customer

bradbarrish — 2016-11-05T04:55:31+00:00

RouteThis - Enabling seamless home networking

bradbarrish — 2016-10-18T17:00:26+00:00

In-home wireless connectivity analytics for smart home products and beyond. IoT, Gaming, Dynamic DNS, Streaming Services, and more.

Front | iOS

bradbarrish — 2016-10-11T17:51:10+00:00

Front takes out the pain of team inboxes and enables you to scale your customer support, your hiring, your sales and more.

Customer Support as a Service

bradbarrish — 2016-08-15T23:33:38+00:00

We answer your phones so you can get back to work.

Chat API

bradbarrish — 2016-07-14T16:50:17+00:00

Chat with your clients on WeChat and Telegram straight from your own software or CRM tool.

Help Desk Software Is Broken | Kayako Unified Customer Service Platform

bradbarrish — 2016-07-05T16:47:51+00:00

How Top Customer Support Teams Measure Performance

bradbarrish — 2016-05-26T23:43:02+00:00

Happy teams, happy customers

bradbarrish — 2016-05-25T15:56:03+00:00

The secrets of Slack’s Customer Experience teamIf you’ve ever experienced an issue, lost your way, or needed help using Slack, it’s likely at some point yo…

How to plan your external knowledge base content

bradbarrish — 2016-05-10T23:43:50+00:00

Spread the love Listen up colonels. I’m Mustafa, the brigadier general, and I have an order from major general Emil to brief you on how to make a perfect knowledge base plan of attack! Your mission- listen to my briefing and then go apply it to your soldiers in a combat situation. Mission starts in ~ 5 …

Home

bradbarrish — 2016-03-21T02:48:08+00:00

Build amazing auto updating FAQ pages in secondsKnowleey is a knowledge base tool for companiesGet rid of support emailsSave up to $20 000/yearMake sure users get answers they needThey can contact

Making customer service even better on Twitter

bradbarrish — 2016-03-07T23:40:41+00:00

Today we’re introducing two new customer service products: an easy way to help customers transition from a public Tweet to a private Direct Message, and a Customer Feedback tool that makes it simple to survey your customers after service interactions.

Visualizer

bradbarrish — 2016-03-07T22:50:48+00:00

Your Customers Don't Want To Call You For Support | Forrester Blogs

bradbarrish — 2016-03-06T22:21:22+00:00

Give your customers best practices, not just FAQs - Inside Intercom

bradbarrish — 2016-03-05T23:12:39+00:00

Delight the Customer or LOSE YOUR JOB: Restoration Hardware CEO Sends Scorching Memo

bradbarrish — 2016-03-04T00:19:20+00:00

Gary Friedman, head of Restoration Hardware Holdings Inc., painted a dire picture of the furniture chain in an internal memo to employees, comparing its operations to a burning building with people on fire.

5 Predictions Shaping The Future Of Customer Experience For 2016

bradbarrish — 2016-01-12T00:04:57+00:00

2015 was a year of disruption. In 2015 the world’s largest taxi company owns no taxis (Uber), the largest accommodation provider owns no real estate (Airbnb), the most popular media owner creates no content (Facebook), the largest telecom operator owns no telecom infrastructure (Skype and WeChat), the world’s largest software vendors [...]

Great Support Takes More Than Tech Skills

bradbarrish — 2016-01-09T00:02:55+00:00

Having a mix of technical and non-technical staff on your team will improve your customer support. Here's just three reasons why.

Sorry, but Your Favorite Company Can’t Be Your Friend

bradbarrish — 2015-12-14T04:19:14+00:00

Companies are in the business of charging their customers, but sometimes that violates the friendly nature of the relationships they establish.

Messaging is just getting started

bradbarrish — 2015-12-08T18:13:57+00:00

Messaging isn’t about text. It’s about conversations. Here’s why the simplest apps on your phone are quickly becoming th…

Backchannel

bradbarrish — 2015-11-04T19:26:16+00:00

Drop the Backchannel SDK into your app to give your beta testers have a quick, convenient way to report their feedback.

The Customer-Service Quandary: Touchy Feely or Do It Yourself?

bradbarrish — 2015-11-03T00:26:31+00:00

The measure of good customer service is that people like you at the end of it. But there are two schools of thought on how to get there: build a personal relationship with the customer or emphasize judicious use of his time.