https://pinboard.in/u:boetter/public/ recent bookmarks from boetter 2011-10-07T14:08:21+00:00 http://genroe1to1.genroe.com/2011/10/05/net-promoter-score-is-2-7-times-more-sensitive-than-customer-satisfaction/ boetter customerchurn li https://twitter.com/ https://pinboard.in/u:boetter/b:aa5724a1e0a1/ 2011-06-27T17:47:27+00:00 http://www.headshift.com/au/files/2011/05/patternsanddrivers.png boetter li https://twitter.com/ https://pinboard.in/u:boetter/b:250a1e8b38a5/ 2011-06-27T17:47:27+00:00 http://friendfeed.com/ginotocchetti/47d8b664/designing-social-workplaces-li boetter li https://twitter.com/ https://pinboard.in/u:boetter/b:ad56d79f7b01/