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    <dc:date>2017-01-18T19:02:41+00:00</dc:date>
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    <dc:creator>boetter</dc:creator><description><![CDATA[5 #Digital operating models > Notice shift in KPIs for #CX, how you measure & manage teams must change as biz trans… ]]></description>
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    <dc:creator>boetter</dc:creator><description><![CDATA[Finding that most companies are missing one of the most significant #socbiz ops: Cultivating advocates  #cx #cmo]]></description>
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    <dc:creator>boetter</dc:creator><description><![CDATA[Net Promoter Score losing luster among the #callcenter crowd? This survey seems to say so. #cctr #cx #custserv - ]]></description>
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