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    <title>What a Hundred Million Calls to 311 Reveal About New York | Magazine | Wired.com</title>
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    <dc:creator>boetter</dc:creator><description><![CDATA[Interesting case, good find. RT @wimrampen: Is Facebook the future of call-centers? Air France @KLM Switzerland case ]]></description>
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    <title>(R)evolution: Frank Eliason on the Social Business and Customer Service</title>
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