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recent bookmarks from boetter
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Untitled (http://www.netpromotersystemblog.com/2014/06/20/no-gains-from-your-loyal-customers-five-questions-to-ask/)
2014-06-26T18:32:38+00:00
http://www.netpromotersystemblog.com/2014/06/20/no-gains-from-your-loyal-customers-five-questions-to-ask/
boetter
custserv cxpa cem
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https://pinboard.in/u:boetter/b:eb11bfc017f6/
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Forrester Research Communities: Compensation tied to CSAT metrics
2011-11-11T15:35:48+00:00
http://community.forrester.com/message/16102#16102
boetter
custserv cx cem
https://twitter.com/
https://pinboard.in/u:boetter/b:a286bd6c851f/
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The Rise of Social Customer Experience Management: Three Lessons Learned for Success | CustomerThink
2011-08-19T10:10:02+00:00
http://www.customerthink.com/article/rise_of_social_customer_experience_management_three_lessons_for_success
boetter> #socbiz meets #cem !]]>
cem socbiz
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https://pinboard.in/u:boetter/b:d1ce9e5fd6a4/